Frequently Asked Questions
How much does this cost?
See our Pricing Plans.
How do I switch between tiers?
If you choose to move tiers, you will need to:
1) Unsubscribe from your current program (e.g. Professional Coach) to ensure you are not charged at that current program's monthly rate and
2) Subscribe to your desired program (e.g. AI Driven Career Plan)
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IMPORTANT: Any time you change programs for the first time, you will lose any completed progress on platform from your old program. It will not transfer to your new program. However, the content is exactly the same for the paid programs and you can pick up in the module that you left off in your new program.
I have concerns about AI and its impact on me. How will I know the AI is safe?
We have three AI coaches that are specifically trained to provide responses and support for the content in our courses. Our AI coaches use content filtering and are programmed with strict guardrails to avoid harmful content. Any queries outside of our curriculum will either be redirected to the appropriate resource or will guide you back to the course material. Most importantly, all interactions with the AI coaches are recorded and monitored for inappropriate use; if there are consistently off-topic or inappropriate queries, we will know within 24 hours and you will be notified immediately.
What about data privacy?
Any data we collect will only be used to improve the Your Next Step experience and will not be personally identifiable outside our platform. We collect information such as course progress, time spent on modules, and AI conversation logs. All data is encrypted and stored securely, following industry-standard security protocols. We do not sell personal information to third parties. You can review our complete privacy policy on our website.
What ages is this program designed for?
Your Next Step is designed for young adults, especially those ages 18-27).
How much time should I spend on the program each week?
We recommend dedicating 2-3 hours per week to the program for optimal results. The program is flexible, allowing you to work at your own pace, but consistent engagement produces the best outcomes.
Can I view the curriculum content before enrolling?
Yes! We offer a free preview of our curriculum on our website, you can view sample lessons and activities. You can also read more about our curriculum here.
Can you tell me about the monthly live sessions?
For all subscribers, we will host monthly webinars that deep dive into the optics introduced in the curriculum. For example, we talk about best practices for conducting interviews and provide a AI coaching interview experience. Our monthly webinar will go deeper into how to conduct one’s self in interviews, tips and tricks, and potentially, live role play as a supplementary learning experience.
What if I need additional support or have questions beyond what the AI coaches can provide?
In addition to our AI coaches, we have a team of human educators available for support for an additional fee. You can schedule one-on-one virtual sessions with our education specialists for more complex questions or personalized guidance. You can also reach out to our support team via email during business hours.
What devices/technology requirements are needed for the program?
The program works on any device with internet access and a modern web browser (desktop, laptop, tablet, or smartphone). We recommend a minimum internet speed of 5 Mbps for optimal performance. Some features may work better on larger screens, so a tablet or computer is preferable to a smartphone for extended use.
What happens if I need to pause or cancel the program?
You can cancel your subscription at any time. There is no commitment to maintaining your subscription. Should you choose to cancel, please note we will keep your progress on file for 3 months; after 3 months, it will be removed from the site. Should you choose to return at a future date, you will need to complete the courses again in order to access the content.